Where we operate

Americas

The Americas is Sinch’s largest operating segment, accounting for 63 percent of consolidated net sales and gross profit in 2025. The region spans both North and Latin America, with North America contributing approximately 96 percent of segment gross profit. The United States and Brazil are the largest contributors to gross profit within the region. Sinch serves a broad and diverse customer base across the Americas, ranging from small businesses using its Applications products to many of the largest enterprises in the United States, which rely on Sinch’s API Platform and Network Connectivity services.

EMEA

The EMEA operating segment serves customers across Europe, the Middle East and Africa and contributed approximately 22 percent of Sinch’s gross profit in 2025. The majority of the region’s business is generated in Europe, with the United Kingdom and France representing the largest contributors to gross profit.

Large enterprise customers account for approximately half of the segment’s gross profit, while medium-sized enterprises contribute a smaller share. The remainder is generated by a broad base of around 75,000 small business customers. The technology sector is the largest industry vertical by gross profit, followed by telecommunications, financial services, retail and professional services. Indirect sales through partners and ecosystem relationships contribute approximately 25 percent of the region’s gross profit.

APAC

The APAC operating segment serves customers across the Asia-Pacific region, with India and Australia representing the largest contributors to gross profit. In 2025, APAC accounted for 15 percent of Sinch’s gross profit and was organized into three subregions: Australia and New Zealand, India, and the rest of Asia.

Sinch serves a diverse customer base across the region. In Australia and New Zealand, the majority of customers use Sinch’s Applications products across a broad range of industries. In India, Sinch has a strong enterprise customer base, particularly within financial services, which primarily utilizes its cloud-based API offerings. Across the rest of Asia, a growing number of enterprises have adopted Sinch’s API services, contributing to the region’s continued growth.

Financial services is the largest industry vertical in APAC by gross profit, followed by technology, telecommunications, healthcare and retail.