What we offer

Our Customer Communications Platform has three core components: API Platform, Applications and Network Connectivity. Our direct control of the entire value chain across messaging, voice and email eliminates unnecessary middlemen, ensures superior quality and meets stringent security and compliance requirements.

Every business needs to communicate with customers, but building the infrastructure to send billions of messages, handle millions of calls, or ensure emails land in inboxes is complex and expensive. This infrastructure must also comply with data privacy regulations and security requirements across multiple countries.

As the communications partner, Sinch provides that essential service: reliable, global communication. The platform connects to carriers worldwide, ensuring messages are delivered securely and compliant with local regulations.

Our infrastructure is also purpose-built to handle exponential growth in interaction volumes as AI assistants and autonomous agents start communicating on behalf of businesses.

API Platform

The flagship product line for the business, our API Platform represents 56 percent of gross profit.

It provides developers in enterprises instant access to messaging, voice, email and verification capabilities through our powerful communication platform.

Through multiple rounds of strategic acquisitions over time, Sinch has unified a number of strong companies into an industry-leading global communication offering. Many of the world's largest companies choose Sinch for our ongoing commitment to quality, reliability and compliance.

Beyond the core APIs, Sinch offers complementary management APIs for phone number provisioning, product analytics and programmatic pricing, along with built-in connectors to major cloud solutions like Salesforce, Oracle, Adobe, Zoom and Microsoft Teams.

For example, we introduced improvements to our APIs with intelligent features that help businesses understand and act on conversations in real time. In customer support, our APIs can detect abusive or offensive language in a message, automatically redact it and safely present the conversation to a customer service agent.

Applications

While our API Platform is built for technical teams within enterprises, our Applications suite provides marketing and customer care teams with ready-to-use tools. The suite lets business users launch sophisticated marketing campaigns, manage customer conversations and run contact centers with limited technical expertise. As autonomous agents become more common and applications more modular, we expect user behavior to evolve. Agents and teams will increasingly use individual capabilities of an application, rather than navigating its full interface.

In the near term, we are enhancing our applications with conversational interfaces to make them easier and faster to use. Over the mid-to-long-term, we will invest in modular components that can be seamlessly consumed by other technology platforms and AI agents. This will ensure we meet our customers where they are.

Network connectivity

In addition to business-facing products, Sinch offers a complete range of services and software for telecom operators and communication service providers (CSPs) to connect directly to our global network.

Operators can manage off-network voice and messaging traffic through either direct peer agreements or third-party hubs, reducing network complexity. Our messaging Super Network connects directly to more than 600 telecom operators worldwide, which few other communication providers can claim.

This direct control of the entire value chain eliminates unnecessary middlemen and ensures superior quality and lower latency (faster message delivery). It also ensures messages meet stringent enterprise security and compliance requirements. These are critical advantages as new regulations around data sovereignty (the legal requirements for data to be stored in a specific country) limit competition and new entrants into the market.

In North America, we operate the largest independent voice network, carrying approximately 250 billion voice minutes annually and powering U.S. 911 emergency calling. We also provide telecom operators with tools to prevent fraud and optimize revenue, as well as 5G readiness solutions. This infrastructure foundation strengthens our enterprise value proposition while generating stable returns.